Who we are
We are a quaint candle business located in Wanneroo, Western Australia.
Our candles are meticulously handcrafted in small batches, utilizing only premium waxes and fragrances. Each candle in our Coconut Soy and Beeswax Soy is fitted with a CDN wick and our Deluxe Soy range is fitted with an S Wave wood wick for quality assurance.
We commit to using waxes free from paraffin and ensure that our fragrances do not contain phthalates.
Our premier candles are crafted with natural Beeswax Soy, Coconut Soy and Deluxe Soy, all high-quality waxes shipped in from Melbourne and are infused with a selection of high-quality fragrances.
Our collection features an array of Australian and Earthy aromas.
Additionally, our room sprays are phthalate and methanol free, and our diffusers use a eco-friendly and biodegradable base.
Candle Care Instructions
How to take of your candles.
Allow the candle to reach a full pool of melted wax on the first and every consecutive burn.
Our large Beeswax Soy Cambridge jars should be burned for a minimum of 4 hours and can be burnt for up to 8 hours. The quality of this wax is amazing. It has a slow burn rate allowing the jar to remain cool to touch even after 8 hours you can still hold the jar in the palm of your hands.
Our Deluxe Soy range with wood wicks are versatile and enjoy a burn period of anywhere from 2 to 4 hours making it the perfect candle for those that only have a few hours of time to enjoy the ambience.
Our medium and Small Archies should be burnt for no more than 4 to 5 hours.
Ensure your candle is well placed away from draughts, pets, children and flammable materials.
Always be vigilant when blowing a candle, ideally using a candle snuffer.
Before your next burn trim the wick and remove any debris from the candle.
Keep your candle clean once cold and re set by placing the lid back on to prevent dust and loss of scent.
Always dispose of the candle with approximately 1 cm of wax left in the bottom of the jar to prevent overheating and potentially shattering.
It is advisable to not re fill most candle jars. The jar can be upcycled for many uses in the home and garden.
At Regal Glow, we understand the importance of timely and reliable shipping and delivery for our customers. We strive to ensure that your orders are processed and dispatched as swiftly as possible.
Shipping Methods
We offer various shipping options to cater to your needs. Standard Shipping is available for all orders. This is either by Australia Post or Regal Glow courier service. The price remains the same regardless of carrier. Please choose the method that suits you best during checkout. Some areas are covered by free local delivery. This option is available at checkout after entering postcode. Pick up is also available from Wanneroo.
Delivery Times
Delivery times may vary based on your location and the shipping method chosen. Generally, standard shipping within Australia takes between 3 to 7 business days. Please note that these times may be affected by factors such as public holidays and peak seasons. Express Shipping may be used as a compliment for large orders.
Shipping Costs
Shipping costs are calculated at checkout and are a flat rate Australia wide. We also offer free shipping on local deliveries dependent on postcode.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the progress of your delivery. Tracking is via Australia Post.
If you have any further questions regarding our shipping policies or need assistance, please feel free to reach out to our customer service team, who will be happy to help.
Returns Policy
Product Disclosure Statement: Handmade Candles
We take pride in providing high-quality candles that have undergone thorough testing to ensure they meet our standards.
Your satisfaction is important to us. If you are unsatisfied with your purchase, please don’t hesitate to reach out to our customer service team. We are here to assist you and address any concerns.
Refunds and Exchanges
Once we receive correspondence via email or messenger and inspect your item, we will process your refund or exchange.
Refunds will be issued to the original payment method within 14 business days.
For exchanges, a new item will be shipped to you once the item has been assessed.
Please note we do not offer exchanges if you simply do not like the scent.
If you have any questions about our returns policy, please feel free to reach out to our customer service team for assistance. We appreciate your understanding and cooperation!